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Type of Scam: Miller Auto Parts LLC Doing business as or also A2Z auto parts

Approved Complaint

Reported By: Zoe Flores

Company: Miller Auto Parts LLC

Amount: $800

Purchase Date: 06 May 2026

Complaint Details

Made call to number to purchase a used engine for car repair. Miller auto parts or A2Z auto parts, told engine would be shipped to me 7-9 business days. charge of the 800.00 was charged to card within the hour. A charged of 1300 was attempted to be charged to the account 3 days later but did not clear. Because of this, I called my contact, (the person who sold me the engine) and was told the engine had been picked up for shipment, but because the engine was being shipped to a different address other verification was needed and the charge would show again later not to worry. I made several calls to get shipping Co. and tracking information only to be told information was held up by shipper and would be sent. Further calls got me transferred to billing, to shipping clerk, only to be told same thing, information would be sent, engine had been picked up. I requested my payment back and put hold on card. I called and text a deadline to have a refund for lack of delivery of part and service, which was shipping. Received multiple calls from multiple numbers saying information was being sent, that the charge would stand. Other numbers involved, 213-461-0269, 302-4480-168, 645-215-3044. calls then started to show up under my contact list numbers. These calls were heard by bank representatives, as I was stopping card and documenting the fraud.

Official Updates

Posted by: MILLER AUTOPART ✅

We are sorry to hear about the customer’s experience and understand the frustration caused by the shipping delay and lack of immediate tracking updates.

The order was placed on May 6, 2026, for a used engine. The total order amount was $2,350. We initially collected an $800 deposit so we could source, pull, inspect, and prepare the engine for shipment. Because this is a used automotive part, the engine had to be professionally removed from the donor vehicle, tested, and secured for freight shipping.

Due to high workload volume, preparation took additional time. The engine was ready on May 12, 2026, and the remaining balance was processed according to our terms and conditions, which state that delivery takes 7-14 business days after final payment is made.

The shipment was picked up by RL Carriers on May 15, 2026. PRO number: 304012422.

While we were waiting for finalized tracking details from the freight carrier, the customer requested cancellation and refund on May 18, 2026. We apologized for the delay and explained that the shipment was being handled by a third-party freight company.

Despite the order already being processed and shipped, we honored the customer’s request and issued refunds. Refund issued on May 20, 2026:

Reference #: R640333371262
Authorization Code: 020828
Refund Amount: $800.00 USD

All amounts charged to the customer were fully refunded. The customer did not lose any money. Miller Autos / A2Z Used Auto Parts took full responsibility and ensured every payment was returned in full.

We respectfully deny the accusation that our company is fraudulent or a scam. The order was legitimate, the part had been prepared for shipment, and the customer received a complete refund.

Thank you.

Posted by: APS Tracker ✅

The information and documentation provided by Miller Auto Parts LLC regarding this customer complaint have been independently reviewed and verified by our research team. As part of our review, we examined the available transaction records, receipts, payment documentation, and other relevant information supplied by Miller Auto Parts LLC.

Based on the documentation reviewed, we were able to confirm that the transaction in question was legitimate and that Miller Auto Parts LLC took action to resolve the customer's concern. Our records specifically confirm that $800 was refunded to the customer.

The refund has therefore been verified through the supporting documentation provided, and the customer's financial complaint regarding the $800 payment has been resolved. Miller Auto Parts LLC has cooperated with the review process and provided documentation supporting its response and the resolution of the matter.

Accordingly, our research confirms that Miller Auto Parts LLC fulfilled the refund commitment of $800, bringing this particular customer complaint to a resolution.

Last Updated: 19 Aug 2026 06:07 PM

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