A2Z Used Autos Doing business as or also Miller Auto Parts LLC | A2Z Used Autos

Type of Scam: A2Z Used Autos Doing business as or also Miller Auto Parts LLC

Approved Complaint

Reported By: Anthony Lewis

Amount: $800

Purchase Date: 10 Jan 2025

Complaint Details

I purchased a transmission from A2Z Used Auto Parts for a 2016 Subaru, on 10/1-/2025 and it has been a terrible experience from beginning to end. They gave me a very high price and promised a 90-day warranty, but when the transmission arrived and after all the labor and time spent installing it, we discovered that it had a bad internal damage The repair cost on top of the 1897.48 that i paid for the part is $1,094, and when I tried to use the warranty (which was still valid), they refused to honor it. Not only did they deny my warranty, but they also refused to give me my money back. They only refunded the shipping cost $ 397.48, which is nothing compared to the price I paid, and all the work invested. I was left with a bad transmission and no real solution. When I called them to ask for support, they hung up on me several times, spoke to me in a rude way, and even mocked me saying they already refunded me — which is NOT true. They did not take me seriously at all. I believe this company takes advantage of people by selling used parts with false warranties. They play with your money, your time, and your business. As a business owner, my reputation matters, and this situation cost me a lot — not only in money but also in time and clients.

Official Updates

Posted by: A2ZUSEDAUTOS ✅

We sincerely apologize for the inconvenience and frustration caused by this situation.

To clarify, after you placed the order with us, the transmission was delivered to you. Approximately three weeks later, you contacted us regarding an issue with the unit, and we requested and received the supporting evidence and pictures from you.

After reviewing the issue, we offered to send you a replacement transmission at no additional cost so that you could receive a good, usable unit. However, you declined the replacement because the transmission had already been installed and requested that the labor costs be covered as well.

As previously explained, our warranty does not include labor or installation costs. Nevertheless, in an effort to assist you and resolve the matter in good faith, Miller Auto Parts refunded the shipping cost of $397.48 from our own funds.

We understand your frustration and sincerely apologize for any inconvenience caused throughout this process. Thank you for your understanding.

Posted by: APS Tracker ✅

Following an independent review of the information and documentation provided regarding the transaction between the customer and A2Z Used Autos / Miller Auto Parts, Auto Part Scam Tracker has reviewed the circumstances surrounding the complaint and the company’s response.

Based on the documentation reviewed, we independently verified that the transmission was delivered to the customer and that the customer subsequently reported an issue approximately three weeks after receiving the unit. We also verified that supporting photographs and documentation were requested and provided for review.

Our review further confirms that A2Z Used Autos offered the customer a replacement transmission at no additional cost as a proposed resolution. According to the records reviewed, the customer declined the replacement because the transmission had already been installed and instead requested reimbursement for associated labor and installation expenses.

The warranty terms provided for this transaction state that labor and installation costs are not covered under the warranty. Despite this limitation, our review confirms that Miller Auto Parts made an additional effort to resolve the matter by refunding $397.48 in shipping costs from its own funds.

Based on the documentation available to us, the position presented by A2Z Used Autos / Miller Auto Parts is consistent with the transaction records and supporting evidence reviewed by Auto Part Scam Tracker. We did not find documentation in the materials reviewed that contradicts the company’s stated position regarding its warranty coverage, replacement offer, or shipping refund.

Accordingly, Auto Part Scam Tracker considers the company’s response to the complaint to be supported by the documentation reviewed.

We understand that disputes involving automotive parts, installation, and warranty claims can be frustrating for all parties involved. Our role is to review the available information objectively and report our findings based on the evidence provided.

Last Updated: 20 Aug 2026 06:10 PM

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