This online auto parts warehouse store lists its products as being in stock and available for purchase. However, after payment is made, the seller does not ship the products.

When customers contact the seller, they are told that the items are actually on backorder and that delivery will be made as soon as possible. The seller also points to a policy on its website stating that all deposits or payments collected are non-refundable, even when the customer never receives the product.

This is misleading because the items are advertised as being in stock at the time of purchase, but customers only learn that the products are backordered after their money has already been collected. Customers are then left waiting indefinitely while being denied a refund under the seller's stated policy.